Refund Policy

Refund Eligibility

Refund eligibility is subject to final business approval, legal review, shipment status, product condition, payment status, and applicable alcohol regulations.

This placeholder policy should be reviewed and customized before live sales. It should not be treated as a final promise of refunds.

Damaged Or Incorrect Orders

Customers should report damaged or incorrect orders to [business contact email] with the order number, delivery date, description of the issue, and supporting photos where applicable.

Hadsel Mill Wines may review the request and determine whether replacement, credit, refund, or another resolution is appropriate under the final approved policy.

Cancellations Before Shipment

Cancellation requests may be considered before shipment or fulfillment preparation. Once an order has been prepared, shipped, or transferred to a carrier, cancellation options may be limited.

Refund Method

Approved refunds are expected to be issued to the original payment method through the payment processor. Timing may depend on Stripe, the card issuer, and banking networks.

After Shipment

Refunds after shipment are not guaranteed unless approved by Hadsel Mill Wines under the final business policy. Alcohol shipping restrictions, failed delivery, age verification failure, weather holds, carrier returns, and customer address errors may affect eligibility.

How To Request Support

Refund or order support requests should be sent through the contact form or to [business contact email]. The final support email and response process must be confirmed before launch.